Product Support

Warranty Policy

If you have any questions or need assistance regarding our warranty policy, please contact our customer support team at 9712008732.

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Reach us directly and our support team will guide you through the warranty claim process.

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Neboer Warranty Policy

At Neboer Bags, we stand by the quality and durability of our products. We are pleased to offer a limited warranty on all bags purchased from our official website, https://neboer.com/ . This warranty is applicable only to the original purchaser and is non-transferable.

Warranty Duration

The duration of our warranty is covered by a limited warranty for 6 months from the date of purchase.

Warranty Claims

To initiate a warranty claim, please follow these steps:

Contact our customer support team at 9712008732 or email us at neboerofficial@gmail.com

Provide your order ID and a detailed description of the issue you are experiencing with the product.

Our support team will guide you through the warranty claim process, which may include troubleshooting steps, providing photographs, or returning the product.

Warranty Exclusions

Please note that our warranty does not cover the following:

Damage caused by misuse, neglect, accidents, or improper handling.

Unauthorized repairs or modifications performed by a third party.

Normal wear and tear.

Products purchased from unauthorized resellers or outlets.

Note: This warranty will automatically terminate on the expiry of the warranty period (as determined by proof of purchase), even if the product is not in use during the warranty period for any reason.

Warranty Process

Upon Warranty Registration,

Customer may visit our office located on the 7th Floor of Park Plaza, Khichapokhari, New Road with valid proof of purchase for inside the Kathmandu Valley.

Outside Valley customers can courier the product with proper packaging along with valid proof of purchase to our office address in Kathmandu.

After we receive the product, it will go under the resolution process, and the repaired product will be sent back to the customer’s address at company cost.

Note: The courier charge will be borne by the customer’s side only when sending the product.

Warranty Resolution

Upon verifying your warranty claim, Neboer will, at its discretion:

Repair the product.

Replace the product with an equivalent or similar model if not repaired.

Warranty Limitations

Our warranty is limited to the repair, replacement, or refund of the product at our discretion. Neboer is not liable for any incidental or consequential damages arising from the use or misuse of our products. Some jurisdictions do not allow limitations on implied warranties or the exclusion or limitation of certain damages, so these limitations may not apply to you.

Warranty Transfer

This warranty is non-transferable and only applies to the original purchaser who can provide valid proof of purchase.

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