Crafting Intention...
Satisfaction Guaranteed
Returns & Refunds
Our commitment to quality means we want you to love every Neboer piece you own.
7-Day Return Window
You have 7 days from the date of delivery to initiate a return or exchange for your Neboer piece.
Original Condition
Items must be unworn, unwashed, and in their original packaging with all tags still attached.
Fast Refunds
Once your return is inspected and approved, your refund will be processed within 5-7 business days.
Simple & Seamless
How to Return
01
Initiate Request
Contact our support team or visit your account profile to start a return request.
02
Pack Your Item
Ensure the item is in its original packaging. Our courier will contact you for pickup.
03
Quality Inspection
Our artisans will inspect the piece to ensure it meets our return standards.
04
Refund or Exchange
Choose between a full refund to your original payment method or an exchange.
The Fine Print
Eligibility & Exceptions
Items must have all original Neboer security tags attached.
Hygiene-sensitive items (unless faulty) cannot be returned.
Customized or personalized pieces are final sale.
Returns must be shipped from the same country as the original order.
Need assistance?
If you have any questions about an existing return or want to check eligibility, our support team is ready to help.